The world is going digital and so is the retail sector. The industry is undergoing a digital transformation
wherein it is bringing together people, data, and processes to create value for customers, all the while
maintaining a competitive advantage.
Brands, retailers and consumers are all bound by a common thread – digitalisation of the retail sector.
An important cog in this revolutionary wheel is the shopping mall. No longer built on a shopping complex,
malls today are combining the physical with the digital to create one wholesome, Phy-gital entity.
Consumers no longer simply go to a mall to shop. In an age when everything is available online and with
the convenience of doorstep delivery, consumers want experiences and malls are confidently stepping up
to the challenge. They’re creating Phy-gital malls – offering goods and services in a digitalised way, where
physical and online retail channels are merging, blurring and influencing each other in new ways.
Being Phy-gital is much more than being Omnichannel. The idea is to offer the consumer things he
cannot experience online, on his tablet or smartphone. The July edition of Shopping Centre News brings
its readers a comprehensive list of Indian malls who are taking ‘smart’ to the next level by using new
technologies to create unparalleled physical experiences that bring consumers to malls in droves.
In conjunction with the lead story is the Mall Technology section, which covers popular tech service
providers that are helping malls go digital and enhance consumer experience. A feature on the importance
of FECs in malls adds to the overall richness of the July issue.
As always, we hope you find the issue informative and valuable to your business. Log on to our website,
www.indiaretailing.com, to read more useful articles and analyses on innovative trends and developments
in the shopping centre industry on a global stage with emphasis on India.

Consumer Centricity: The Key to Increasing Mall Footfall

We are at a time of great transformation in the Indian customer universe, reflected in the rising awareness of and aspirations for consumption of all kinds of goods and services. The retail customer today is firmly in the driving seat and the old adage ‘customer is king’ has never been as true as it is today.

With urbanisation and consumerism gaining ground, organised retail is fast growing in Tier II & Tier III cities. The average consumer is well travelled, constantly connected and is more often than not, aware of new trends, competing brands. To keep this modern consumer captivated, the shopping mall industry is metamorphosing into a consumer engagement space, focusing on experiential retail like never before.

Contemporary malls are providing services and experiences ranging from top notch facilities to entertainment and food, and even organising events and festivals to go the extra mile. There’s virtual reality, artificial intelligence and augmented reality – everything the newageshopper could want. Mall developers are dabbling in digitising services and giving the confident, connected consumer a place where s/he can come to socialise and unwind. The December issue of Shopping Centre News’brings you a detailed analyses of the need for customer centricity and how for malls, it is not just about offering great customer service, it means offering a great experience to visitors. There are case studies on how malls have prospered after implementing more services.

Every shopping mall has its unique way of serving
consumers and visitors – some malls may be more
traditional in their offerings while others more modern,
innovative in how they woo visitors. Some malls work
on bringing in better brands – both homegrown as
well as international, others concentrate on providing
entertainment and food offerings and yet others use
technology to keep themselves ahead of the rest.
Suffice to say fierce competition, the age of
digitisation and Omnichannelisation is drawing malls
out of their comfort zones, getting them to try the
unique at regular intervals to rake in consumers. One
sure shot method to bring in the footfalls is selling
experiences. The new-age consumer has enough
disposable income, lack of time, a plethora of mediums
to shop on and food tech platforms bringing the best of
cuisines to his doorstep. The only thing which can add
more value to this already well-served customer’s mall
visit is serving him experiences.
This theory is supported by a study by Walker, a
customer intelligence consulting firm, which reveals
that customer experience will overtake price and
product as the key brand differentiator by the year
2020. Malls today are providing a wide range of
services and experiences including discounts, offers,
exclusive events like midnight sales, buy online and
pick at store facilities, waiting lounges, 24*7 helpdesks,
digital screens and robotics manuals to guide shoppers.
Shopping Centre News’ November issue brings
you a detailed analyses of the need for consumer
engagement, and case studies on how malls have
prospered after implementing more services. The issue
also brings readers a feature on the role and impact of
Visual Merchandising in malls, how it is responsible for
more footfalls and eventually more conversions, and
why it plays a key role in deciding the brand’s fate by
attracting more shoppers.

Every shopping mall provides its visitors with
entertainment, shopping, leisure and food options,
but the question remains – what makes one mall
different from the other? The answer is simple –
mall management.
With the advent of e-commerce, social media
and app-based commerce, malls are fighting an
increasingly uphill battle to bring in consumers
and turn them into loyalists. The fact that they
all have similar offerings – brands, food and
entertainment – makes it even more tough to stay
unique. This is where mall management comes in.
The October issue of Shopping Centre
News takes a look at malls which consider
mall management as critical to the success
of a developer’s investment. The term ‘mall
management’ encompasses wide range
of exemplary services to ensure a vibrant
atmosphere, a great shopping experience and to
provide path-breaking retail concepts to keep the
attention of the customers in one place.
Besides this, the issue brings it readers the
complete round up on real estate investment trusts
or REITs. Retail REITs own and/or manage retail
real estate and rent space in those properties to
tenants. These include REITs that focus on large
malls that feature big box retailers. The issue takes
a look at how REITs are responsible for extending
a mall’s draw in India.
We also bring you features on a popular Tier
I mall, a well-loved regional mall as well as a
new FEC option in Phoenix MarketCity mall
in Mumbai, which is gaining in fame amongst
consumers for the experience it provides
visitors.
As always, we hope you find the
issue informed and beneficial.
Do log on to our website, www.
indiaretailing.com to read
more informative articles and
analyses on the stage of the
global retail and shopping centre
industry with an emphasis on India.

In today’s market, it is very essential for shopping malls to attend to every single aspect of retail. It is crucial they offer superior
services to consumers and give them memorable and sharable experiences. While offering the best in retail and entertainment rakes
in the footfalls, one sure shot way to pull in the crowds is through great architecture. The rule is simple – if a mall looks good, it will
attract consumers.
Eye-catching materials, art installations, and landscaping along with well-planned design and structure weave the story of
success for a mall which hopes to become a community hub where people come to spend large amounts of time.
The cover story of the September issue of Shopping Centre News brings to the fore the role design and architecture of a mall play
in transforming a simple shopping trip into a social event. The feature decodes how carefully designed,
sustainable malls satisfy and cater to the requirements of today’s customers.
Apart from this exciting cover story, the magazine also covers a myriad of other retail
real estate aspects, including a very pertinent story on parking garages in malls – how
technology and innovations are shaping the way people drive in and out of malls. The article
includes views of industry bigwigs including Mukesh Kumar of Infi niti Malls,
Yogeshwar Sharma of Select CITYWALK, Rajneesh Mahajan of Inorbit
Malls and Sanjeev Mehra of Quest Mall to name a few.
At IMAGES Group, our sincere efforts have always been to make
you aware of the ground realities of today and to update
you with the futuristic ideas for tomorrow, so that you
always stay a step ahead in these competitive times. We
hope that you will find the September 2019 issue of
Shopping Centre News both insightful and educative

If you have ever visited malls in the West, you
would see that they are extremely different from
their Indian counterparts. There is something
trendy everywhere you look, new innovations
implemented cleverly and successfully. One trend
which has come from the West is the Concept Store.
Originally, found on high streets, concept stores
are today the core of shopping malls all over the
world. In India, with the explosion of e-commerce
on the retail scene, malls use these re-imagined
and re-engineered as a means to improvise their
offerings and to rake in the footfalls.
Malls or Consumer Engagement Spaces invest in
experiential retail through concept stores, which
are all about discovery and experience – selling a
carefully curated, unique selection of products that
connect to an overarching theme.
Concept stores began small, with only apparel
stores investing in them, but now almost every
segment of the industry is experimenting. Be it F&B
outlets, apparel & accessories, sports equipment
stores, homewares, and even hypermarts and
supermarts, they all use concept stores to test
innovative ideas which optimise the customer’s
journey. They offer experimental elements such as
a cafés or exhibition spaces, enhancing their appeal to shoppers seeking a particular lifestyle.
The August edition of the Shopping Centre News
studies the impact and growth of concept stores in
the Indian Shopping Mall Industry. The issue talks
about mall developers’ definition of the concept
store and the kind of outlets they offer to attract
local shoppers.
Aside from this, the edition talks about Corporate
Social Responsibility and what malls are doing to
abide by it since the mandatory introduction of
spending on CSR brought on by the Companies Act
2013. The feature also discusses how this medium
of helping society is actually becoming a consumer
engagement tool, increasing brand awareness for
the mall.

The June edition of Shopping Centre News studies the growing culture of FECs in India and how the concept – which was, till just a few years ago, restricted only to Tier I cities is making inroads into smaller towns and cities as well. The issue brings you the salient features of popular gaming zones, arcades and entertainment centres in the country, what they bring to the mall, along with their growth strategies and expansion plans.
 
The edition also has a special feature on entertainment options malls in India have to offer during the scorching Indian summer months – options that will lure the consumer out of his house and into the mall. A feature on malls and the technology they use to provide the best in services to consumers as well as retailers rounds up this crisp issue.

The shopping mall is on the cusp of a major
change.From being mere buildings housing stores,
they are evolving into becoming an integral part
of the community they belong to, places where
people spend their leisure time. This is particularly
true for a country like India where the weather
conditions and the need to move around in a car
dictate where people spend their free time! But just
when the mall was settling into a routine, came
a new medium of sale, in form of e-commerce.
People switched over for the convenience and the
comfort, the sea of choices, deep discounts and
doorstep delivery.
The Indian mall developer was jolted out of his
comfort zone, as shoppers who once thronged
malls were now ordering on phones, computers
and tablets, siphoning sales from physical stores.
They started facing the heat to reinvent their
shopping centres. And what a reinvention it has
been. From simply housing well-known chain
stores, cinemas and supermarkets,the Indian mall
has transformed itself into a FEC – a place where
people can eat, watch movies, take part in events
and activities, spend quality time in play zones
with their children, and maybe shop some!
Gyms, supermarkets, hotels, co-working space,
pop-up stores, expanded food courts, movie
theatres and event spaces are all filling up the retail
space in the malls, bringing in footfalls and pulling
back customers and revenue from e-commerce

This, as well as the snow-balling popularity of social
media, has opened unprecedented retail opportunities
for the fashion industry. And mall developers in India
have been quick to take advantage. They are increasingly
allotting more and more space to fashion brands, which
in turn are aggressively expanding across the country.
Western wear brands, including fast fashion and casual
wear, are also becoming more and more popular,
expanding rapidly due to increasing consumer demand.
The cover story of Shopping Centre News, February-
March 2019, ‘Fashion Retail: The Money Spinner in Malls’
explores the workings of the fashion retail community
within the larger setting of the Indian mall. In keeping with
our upcoming flagship event, India Fashion Forum 2019,
being held on March 27-28 in Mumbai, we delve deep into
why fashion is the largest and by far the most pro􀍤 table
category for Indian malls. The story examines why the
‘fashion floor’ is the most important floor for malls, how
much revenue it generates, and how much space and
status malls accord to the fashion segment.
The feature also brings to the readers, the inside view,
gleaned from in-depth interviews with mall heads and
developers, while studying change in consumer income
and demographic pro􀍤 le and the role of technological
innovations, cultural shifts, social media and brand
endorsements play in the growing standing of fashion
retail within malls.

2018 turned out to be an outstanding year for the Indian
Shopping Mall Industry. Not only did the year witness the
restructuring of malls in India as FECs but it was also the
year when malls took to technology seriously, adopting
new facilities and upgrading existing ones – all towards
consumer convenience.
Even as the overall economy struggled, and the retail
industry was rife with rumours of ‘the shopping mall
is dead’, stakeholders understood the importance of
developing multichannel retailing and adopted the practice
with vigour, leaving behind traditional methods. This led
to a remarkable shift in the Indian Shopping Mall Industry.
With fundamental growth drivers of the retail sector staying
intact – rising disposable income, rapid urbanization,
increasing purchasing power – global investors and
shopping mall developers remain bullish on the sector.
Bigger malls –both in terms of space and services – were
launched, while older malls decided to reinvent themselves.
The industry was drawn towards a new consumer set
– Tier II cities. A large number of malls and investors
turned focus on the South and East of India. Cities
including Bhubaneswar, Siliguri, Rourkela, Ranchi, Patna,
Thane, Pune, Ludhiana, Kochi and Nagpur witnessed an
incline in retail and malls in their region. Saturation of the
metros due to limited space availability, mounting rental
values and escalating infrastructure issues fuelled retail
growth in smaller cities like Ahmedabad, Bhubaneshwar,
Thiruvananthapuram, Jaipur, Lucknow, to name just a few.
The December 2018-January 2019 year-ender edition of
Shopping Centre News, took an in-depth look at the Indian
retail real estate sector, including a deep dive into what
malls did right in 2018 and how they are gearing up for
2019. Heads of leading Indian malls outline all experiences
and innovations they have been and will be working on in
2019 to lure the consumer, keep him spending and turn
him loyal.

The F&B landscape in India is going through a change
brought about by structural shifts in the eating out
equation due to increasing urbanization, mounting
disposable incomes, intensifying trend of socializing,
nuclear families and rising consumerism. As a result,
food courts in shopping malls are becoming the new
gastronomic destination for shopaholics and foodies
alike.
The signi􀍤 cance of dining-out is immense, and mall
developers in India are taking all possible measures to
embrace innovative ways of tempting the consumer
into food courts. They are continuously increasing the
space allocation for F&B in malls with new spaces being
leased to QSRs and kiosks on every floor. Food festivals
are organised and pop up units are also being set up for
vibrancy. A food court is a win-win experience for all – the
mall, the food court operator, restaurant owners and most
of all, customers.
In the October- November issue of Shopping Centre
News, we take a look at the new emerging trends in
the F&B culture in the shopping malls and also factors
leading food courts and other dining outlets turning out to
be the most preferred hangout spots.
The issue also takes a detailed look at some of the
most popular mall transformations this season. With
the advent of theme and eco-malls, the design element
of a mall is today a key factor in pulling in patrons.
Consequently, mall developers are spending a lot to give
their shopping centres an eye-catching look. The issue,
while giving an in-depth analysis into why mall design is
essential to its success, brings you the stories of malls
which have transformed into magni􀍤 cent versions of their
former selves this past year.

Indian Malls Selling Experiences: Taking CX To The Next Level. The August- September issue of Shopping Centre News takes a look at malls which are doing something exceptional and have something exclusive to offer to its patrons. These unique, new-fangled trendy retail concepts add the wow factor for shoppers and keep them coming for more.
 
Besides this, the issue brings it, readers, some of the most inspiring stories of turnaround success in India’s mall industry. The industry’s biggest names share how they steered their companies through tough times and emerged victorious, giants in the shopping centre industry. The story takes a look at how the new avatar is working towards substantially extending a mall’s draw, lengthening shopper stay in mall and increasing footfalls and sales for brands and retailers.

The June-July edition of Shopping Centre News, features an inside look of the Family Entertainment Center (FEC) zones around us. The edition bring our readers insights, highlights and key attraction of the major players of the industry talking about their theme, concept, major attractions and technology behind to set them up.   We also have inputs from the industry experts from gaming service providers followed by inclusive coverage of entertainment players PlayBox, Oysters Water Park and Hang Out.

 Shopping Centre News is a bimonthly magazine that was launched at India Shopping Centre Forum, on March 18, 2008, in Mumbai. It is only to be expected that the vision is far-reaching. To put it across in the main points, Shopping Centre News will strive to: Be a knowledge resource centre that collects, analyses and disseminates information on the Indian shopping centre industry in all its aspects of operation Encourage the development and spread of sophisticated management paradigms and maintenance methods, keeping in context global benchmarks in the arena Build up – and inspire – a body of focused research into the architecture, aesthetic and design aspects of shopping centres Be a bridge between shopping centre developers and the retail community, to help forge a mutually profitable relationship 

India Shopping Centre Forum 2017: Redrawing the Prototype of Real Estate's Most Promising Asset Class...

Shopping Centre News is a bi-monthly magazine, which represents the voice of the shopping centre & retail industry in India. It is the foremost and most authoritative publication for the shopping centre industry in the country.

BLACK BOX ON WHITEFIELD ROAD, BENGALURU’S NEWEST LANDMARK India’s first integrated lifestyle destination VR Bengaluru is all set to provide its patrons a memorable experience whenever they visit, PLACE ON WHEELS’ TRAIN TO VACATION FUN DLF PLACE, SAKET DLF Place, Saket - the premium lifestyle destination in the heart of New Delhi, has always been a frontrunner in providing the best of vacation fun to the kids, FUTURE OF FOOD COURT IN SHOPPING MALLS Food Courts, mostly situated at the topmost floor of any shopping mall have been playing a pivotal role in increasing the foofalls.

SHAPING THE FUTURE OF RETAIL SPACES IN INDIA - The fact remains that we Indians ‘celebrate’ shopping and a mall is THE only place that allows us to do so! 

100% FDI in e-commerce: The Impact on Malls

Restaurants for the Future

Benchmark in Organised Retail Spaces: DLF Mall of India Garuda Mall

The Retail Sector being the key contributor to Dubai's economy the country will still go ahead with plans to build the world's largest shopping mall, A list of recently opened retail stores, Perspective, Design, In focus, Snap shot...

Roundup International, Store opening, event report - SIRS 2015, expert speak, viewpoint, perspective, design, on the block, profile, snapshot, event - MRF, The Crucial share of the property Pie.....

Worldwide, mall developers and retailers having land parcels seem to be on a consolidation spree, A list of recently opened retail outlets and more...

India's Hottest - Emerging Retail Destinations revealed

Children are the major draw for shopping mails across china

The country to see more supply of retail space for luxury brands and more...

December 2019

November 2019

October 2019

September 2019

August 2019

June 2019

May 2019

February - March 2019

December 2018 - January 2019

October - November 2018

August-September 2018

June-July 2018

April-May 2018

February - March 2018

December-January 2018

Shopping Centre News magazine – launched at the India Shopping Centre Forum on March 18, 2008 – is currently in its 11th year of publication. In its decade+ journey, the publication continues to thrive as a knowledge resource center that collects, analyses and disseminates information on the rich Indian shopping centre industry.
 
The mission of the magazine is to encourage the development and spread of sophisticated management paradigms and maintenance methods, keeping in context global benchmarks of the mall industry. The monthly magazine also provides a body of focused research into the architecture, aesthetic and design aspects of shopping centres. 

The magazine – which is the foremost, most authoritative publication for the shopping centre industry in India – is now available every month and in an all new format. It will continue to act as a bridge between the shopping centre developers and the retail community to help forge a mutually profitable relationship. 

Shopping Centre News’ subscribers include everyone from CEOs, to marketing, leasing and fund managers to retailers, architects and retail designers. For those who want to keep up-to-date across the latest developments and events in the world of shopping centres, the magazine is a must-subscribe.

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Shopping Centre News - July 2019

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