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Why 90% of South Africans choose Ride-Hailing apps over public transport
The Star
|November 28, 2025
A NEW Ipsos Safety Index report, commissioned by ride-hailing platform Bolt, shows that South Africans are increasingly turning to technology-driven mobility for safety, with 90% of users considering ride-hailing a safer option than traditional public transport.
The findings highlight a major shift in how South Africans navigate the country’s ongoing safety challenges, positioning ride-hailing as a trusted part of everyday life.
Ride-hailing has evolved far beyond convenience, for many, it has become essential. The study found that young adults aged 25 to 34 make up 43% of users, relying on the service for commuting, social outings, and late-night travel.
“Most riders use the service a few times a week or a few times a month, highlighting its growing importance in everyday life”
The report shows that 90% of riders choose ride-hailing because they feel safer than when using buses or taxis, particularly at night, when travelling through unfamiliar areas, or when returning from social events.
This story is from the November 28, 2025 edition of The Star.
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