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Valiants are rewarded by EFL for delivering an outstanding matchday family experience
The Sentinel
|May 19, 2025
PORT Vale have been awarded EFL Family Excellence 'Silver' status for 2024/25.
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The Family Excellence Scheme rewards clubs in their efforts to deliver an outstanding matchday family experience.
First launched in 2006/07, it revolves around 'mystery fan' visits made to all EFL clubs each season, with family assessors reporting back on their experiences across a range of touchpoints.
The club’s individual report showed “a very good, consistent matchday experience at Port Vale.”
In particular, the assessment highlighted the following:
1, New visitors are able to plan their visit thanks to a detailed fan guide which leaves them feeling informed and welcome.
2, At Vale Park, there is a strong family feel, with games for kids, a range of food choices and music creating a friendly atmosphere.
3, The club’s mascot, Boomer, right, engages with kids before, during and after the game, creating great memories.
This story is from the May 19, 2025 edition of The Sentinel.
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