Try GOLD - Free
Parcel farce! Problems with deliveries hit a five-year high
Daily Express
|November 19, 2025
THE number of customers reporting problems with parcel deliveries is at its highest point in five years, Citizens Advice has warned.
Figures suggest around 15 million people - 37% of parcel users - had an issue with their most recent delivery, a poll for the charity found.
Complaints included drivers leaving before people reached the door (29%), parcels being left in unsafe spots (24%) and late arrivals (24%).
The charity is calling on the regulator Ofcom to monitor performance more closely and fine the worst offenders. Chief executive Dame Clare Moriarty said: "Ofcom has passed the parcel of responsibility for long enough.
This story is from the November 19, 2025 edition of Daily Express.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM Daily Express
Daily Express
'My parents fear for lives in Iran prison'
Son of captive Brits terrified
1 mins
January 08, 2026
Daily Express
Villans miss the chance to close gap as Watkins hits post in dying stages
ASTON VILLA avoided another defeat to Crystal Palace but could not steal a victory against their out-of-form bogey team in a stalemate at Selhurst Park.
2 mins
January 08, 2026
Daily Express
Football legend Kevin Keegan, 74, has cancer
LEGENDARY former England forward and manager Kevin Keegan has been diagnosed with cancer, his family announced yesterday.
2 mins
January 08, 2026
Daily Express
Power cut stalls aid for dying man
Peter, 62, died after 999 call
1 min
January 08, 2026
Daily Express
IT'S NOT DOM AND DUSTED
Szoboszlai admits it is 'crazy' to think Liverpool are title contenders but warns Gunners there is a long way to go
3 mins
January 08, 2026
Daily Express
SAMBA KING THIAGO SINKS SORRY CATS
BRAZIL-IANT Thiago rolls in his opener
1 mins
January 08, 2026
Daily Express
Clunes plays shamed BBC newsreader
Martin Clunes will portray disgraced BBC newsreader Huw Edwards in a new drama.
1 min
January 08, 2026
Daily Express
Exercise 'as good as pills or therapy'
EXERCISE can combat depression as effectively as drugs and therapy, research suggests.
1 min
January 08, 2026
Daily Express
Your best sex life is still ahead of you!
Dr Miriam Stoppard on how you can improve intimacy as you become older
3 mins
January 08, 2026
Daily Express
Senior job for O'Neil
GARY O'NEIL says he is committed to bringing success to Strasbourg after replacing new Chelsea head coach, Liam Rosenior.
1 min
January 08, 2026
Listen
Translate
Change font size