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Axe chatbots...customers crave help from humans
Daily Express
|August 18, 2025
NEARLY half of us have suffered poor customer service - and many are desperate for “human” help.
One in six people believe customer service standards have worsened in the past year, a survey of 2,029 adults for reviews site Trustpilot found.
Poor product quality and bad call centre encounters were the biggest bugbears making them give negative reviews.
This story is from the August 18, 2025 edition of Daily Express.
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