Try GOLD - Free
FIRST TIME RIGHT - THE NEW MANTRA IN INSURANCE
DataQuest
|October 2022
Customisation, prediction, fraud control, contextual experiences, self-help buttons and precision insurance was never the way it looks now thanks to Al.
Ganessan Soundiram, Chief Technology Officer, ICICI Prudential Life Insurance Company Limited is insuring his business not just against the competition but also the never-before spectrum of opportunities when it comes to betting on technology. Let's see what areas are actualising already in the form of new customer experiences
How is technology changing the insurance sector- from on-boarding to underwriting to management to claims processing? Is it gaining the desired levels of accuracy, simplicity and scalability?
Over the last decade, the insurance industry has gone through a significant transformation due to the digitalisation efforts undertaken by the insurers. Onboarding and servicing which were earlier characterised as iterative, with multiple handoffs and comprising of a longer TAT (Turn Around Time) have now transformed into fully digital processes. Digitalisation has brought in empowerment, transparency, ease of use and enhanced experience to both customers and employees.
Can you give any examples or plans about how has technology brought a significant change in your business?
This story is from the October 2022 edition of DataQuest.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM DataQuest
DataQuest
The GCC Boom: India's Journey from Cost Arbitrage to Innovation
India's 1,700+ GCCs are shifting from cost to co-creation. Can India convert scale, AI depth, and leadership ambition into true orchestration power for global enterprises?
16 mins
October 2025
DataQuest
'Je ne sais quoi' is now 'Je ne sais quAl': From metrics to experiences at Genesys Xperience 2025
At Genesys Xperience 2025, CEO Tony Bates showed how agentic AI is shifting businesses from metrics to empathy-driven experiences that build trust.
8 mins
October 2025
DataQuest
Legacy is not enough: Why enterprises need Al-native SaaS
Phenom's Kiran Menon shares how AI-first SaaS is redefining talent experience, augmenting legacy systems, and delivering measurable outcomes.
4 mins
October 2025
DataQuest
SAP's Jan Bungert on how business Al and data cloud are powering India's Techade
Jan Bungert, CRO of SAP Business AI, discusses how SAP is embedding AI into core applications and leveraging SAP Business Data Cloud to help Indian enterprises like Parle and Mahindra unlock trusted insights, efficiency, and measurable outcomes.
4 mins
October 2025
DataQuest
Why the operating system is no longer just plumbing: Raj Das on the future of RHEL
Many enterprises still think of the operating system as a background utility-something you set up once and forget. In reality, modern OS platforms like RHEL are dynamic, intelligent enablers of innovation.
5 mins
October 2025
DataQuest
Don't bolt Al onto ERP—build a connected system from day one
In an exclusive interaction with Dataquest, Paritosh Ladhani, Joint Managing Director of SLMG Beverages, outlines how the Coca-Cola bottler has moved from legacy processes to a fully digitised, AI-enabled, smart-factory ecosystem.
10 mins
October 2025
DataQuest
The future isn't about isolated robots
C Balaji, PSG Head, TVS Electronics draws a rough, but realistic, picture of factories that embrace robots for new business models as well as faster (and smarter) assembly lines and packaging. It's an age of managed automation, performance-based services, flexible manufacturing, mass customisation, vision-intelligence, serialisation and traceability across all areas. But would this world be with or without taxes, accidents and retrofitting? Let's take a walk with Balaji around what's changing and what's staying.
4 mins
October 2025
DataQuest
Hitting 'Reset', Risking 'Reboot' - VMware's Bold Leap from Complexity to Clarity
VMware, under Broadcom, is redefining cloud with VCF 9.0-simplifying portfolios, reshaping partner strategy, and positioning as a product-led platform.
4 mins
October 2025
DataQuest
Feeding the Al beast, with some beauty
Jameson Mendonca, Power Generation Business Leader, Cummins Power System opens up some pistons of carbon hunger of modern data centres while he also shows how Natural gas, Hydrotreated Vegetable Oil, Life Cycle Assessments (LCAs) and Environmental Product Declarations (EPDs) can weld well in this new era. And why we should we worried about scope 1 and 2 in the race to be no.1 in AI.
6 mins
October 2025
DataQuest
We allow you to say No!
What's ETA status of real consent, useful personalisation, technology for the everyday commuter and data ethics in the super-busy travel terminal? Anytime now or are we still catching this bus?
4 mins
October 2025
Translate
Change font size