Expanding Our Business Into $40 BN Digital Commerce And Shipping Market

Pitney Bowes is transitioning from its traditional business to a modern software-driven company. The company has expanded its portfolio with key initiatives such as PB Commerce Cloud tapping into the $40 bn digital commerce and shipping market. They’ve graduated two batches of promising tech start-ups under the PB Start-Up Accelerator Program. In a candid discussion with Dataquest, Manish Choudhary, Senior Vice President, Global Innovation & Managing Director, Pitney Bowes India shares more details.

- Onkar Sharma

Where does Pitney Bowes stand today? how has the company evolved given the world is going digital?

Pitney Bowes has been a leader in the connected and borderless world of commerce. We are a 100 years old company which generates close INR 3 to 4 thousand crore of free cashflow and has more than 1.5 million clients in 100 plus countries. Let me briefly give you the statistics that tell you the whole story of our evolution. We touch close to 88% of the physical communication that happens in the world. We also touch more than 1 billion people through our location intelligence portfolio. We do close to a billion address verifications for insurance, telecom and healthcare companies across the world.

At Pitney Bowes we thrive on helping our clients navigate the complex world of commerce. We provide data so businesses can effectively market to their customers. We enable the sending of parcels and packages across the globe. And, we secure payments through statements and invoices to keep our clients moving forward.

In what ways has Pitney Bowes reinvented its business and proved its worth for its customers?

We are reinventing our business by unlocking the vast potential of our digital commerce, shipping, mailing and payment capabilities that made Pitney Bowes an industry leader for more than 95 years via the Pitney Bowes Commerce Cloud, which we recently launched earlier last year. Here are the top initiatives that testify Pitney Bowes’ commitment to innovation and reinvention: