The Business NG - October 09, 2024

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Banks' Tech Upgrade Causes Service Disruptions Nationwide

Nigerian bank customers are experiencing service disruptions nationwide as banks embark on a massive technology upgrade. The upgrade, which aims to improve operational efficiency and enhance customer experience, has already caused disruptions for customers of several banks.

Industry sources say that the upgrade is a necessary evil, as banks need to strengthen their technology infrastructure to keep up with the increasing demand for digital banking services. However, the upgrade process is complex and time-consuming, involving the migration of customer data and integration with various channels such as ATMs, USSD, and internet banking.

Customers are advised to be patient and prepare for potential disruptions to their banking services in the coming weeks and months. Banks are working hard to minimize the impact of the upgrade on customers, but some disruptions are unavoidable.

The upgrade is expected to bring several benefits to customers, including improved security, faster transaction processing times, and enhanced mobile banking services. However, the short-term pain of service disruptions is causing frustration for many customers.

"We apologize for the inconvenience caused by the upgrade," said a spokesperson for one of the affected banks. "We are working hard to complete the upgrade as quickly as possible and minimize the impact on our customers."

In the meantime, customers are advised to plan ahead and make alternative arrangements for their banking needs. The upgrade is expected to be completed within the next few weeks, and customers will be notified as soon as the upgrade is complete.

Some customers have taken to social media to express their frustration with the service disruptions. "I can't believe my bank is doing this to me," said one customer on Twitter. "I need to pay my bills and I can't even access my account."