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コンビニ(Monthly Magazine of Convenience store) - August 2016Add to Favorites

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盛夏はコンビニにとって、最大の稼ぎ時。だからこそ、「接客」を強化したい。スピーディな接客、ホスピタリティにあふれた接客は「また来たい店」となる。レジ上でのさりげないおススメの一言が「(カウンターFF)買ってみようか」となる。リピーターづくりと客単価アップの原点は「接客」にある。主要チェーンの「接客調査」を事例に、現状と改善点を提案する。 コンビニ漫画の最新作「TAKUMI」の第2回は、「真夏の発注」。猛暑日になったときのアイス商材、清涼飲料の欠品はなぜ起きるのか。巧が発した「遅すぎる」の意味とは。 Midsummer for the convenience store , at the maximum of earnings . That's why , I want to strengthen the " customer service " . Speedy service , service full of hospitality is " also store wants to come ." Casual recommended the word on the cash register is "Do Let's bought ( Handy Delica) " . The origin of the repeater manufacturing and customer unit price up is in the " service " . A Case Study of " customer survey " of the main chain , to propose improvements to the current situation . The latest of the convenience store cartoon second round of " TAKUMI " is , " Midsummer order " . Ice merchandize material when it becomes extremely hot day , whether the shortage of soft drinks Why get up . Takumi has issued with the meaning of " too late " is .

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