In this issue

Over the years, Neeraj Govil, Senior VP, Operations – APEC, Marriott International rapidly rose through the ranks at the hospitality chain. While his financial and strategic adroitness played a big role in this elevation, his down-to-earth demeanour and compassion won him many a supporter within the company and without.
When the pandemic threw the industry into turmoil, Govil’s humane approach came to the fore, as he devised business changes that would benefit Marriott International in the longer term. Read all about Govil’s effective leadership during the crisis in our ‘Cover Story’.
India’s first Raffles hotel will open at Udaipur this month, offering discerning travellers bespoke and immersive hospitality that is quintessentially associated with the luxury brand from Accor. In our ‘Big Interview’ feature, its GM, Abhishek Sharma, tells us why he is confident the property will become the go-to destination for the influential and intellectual community across India and will serve as a beacon for a plethora of hospitality projects.
In the wake of the pandemic, guests now expect higher standard of care and personalisation, while seeking wholesome experiences with a touch of luxury in each element. Whether it is a full-fledged vacation or a weekend getaway, they want a normalised environment with a touch of wellness and whimsy thrown in.
JW Marriott Mumbai Juhu’s newly appointed GM, Nikita Ramchandani believes that hotels have been handed a unique opportunity to evolve their products and service offerings to match these elevated guest attitudes. In ‘GM’s Diary’ she explains why now is the time to provide guests compelling experiences, which are distinctive to each destination’s local fabric.
This issue of Hotelier India is brimming with well-articulated opinions from several other industry stakeholders. So, grab a cup of coffee and sit back to peruse it at leisure. You will surely enjoy it as much as we did putting it together.

FHRAI SUBMITS CURATED LIST OF SUGGESTIONS TO MINISTRY OF CONSUMER AFFAIRS

These suggestions aim to cover duties and responsibilities of sellers, e-commerce entities while protecting the consumer and hospitality players in case of deficiency in services

2 mins

FIRST WOO, THEN WOW

With business recovery on the horizon, Nikita Ramchandani explains how JW Marriott Mumbai Juhu is set to meet dynamic challenges with finely-tuned service and product differentiation as well as enhanced guest experience

4 mins

Meet Mr NICE GUY

Navigating an unprecedented crisis, improvising business responses, strengthening strategic partnerships, accelerating digital adoption, thinking ahead – Neeraj Govil did all this, and more, with a cheery smile firmly in place

10+ mins

AMBASSADOR OF LUXURY

Travellers seek meaningful experiences that let them develop deeper connections with the destination, and hotels are gearing up with personalisation options that provide significant gratification

6 mins

74% OF HOSPITALITY SECTOR FACES NEGATIVE CREDIT PROFILE

According to ICRA, the second wave has derailed the industry's recovery by almost three quarters

2 mins

How Tech Can Help Hotels Manage Occupancy

Limited business, lack of real-time market pricing and strategy insights is resulting in conflicts. Fortunately, hoteliers can turn to tech to resolve this

3 mins

DRIVEN BY DATA

People analytics can help companies to not just recruit the right talent, but also engage and motivate their current workforce to improve overall retention

3 mins

ADOPT ‘REALISTIC RATHER THAN RITUALISTIC' APPROACH TOWARDS HYGIENE

This approach will help hoteliers in faster recovering post-pandemic and in regaining customer confidence, according to Himanshu Jain, President, Diversey India

4 mins

3 TRENDS SHAPING THE FUTURE OF TRAVEL

From bubble resorts, to a rise in workcations and a new breed of sustainably conscious consumers, the travel landscape is almost unrecognisable from that of previous years

4 mins

COCO, FOCO, AND FOFO: WHAT'S THE RIGHT PICK?

Choosing the business model will largely depend on the capital available, growth trajectory, development stage, and brand name

4 mins

Read all stories from Hotelier India

Hotelier India Magazine Description:

A definitive guide to successful Hotel Management.

Published by ITP Media (India), and circulated to a carefully targeted audience of hoteliers country-wide, Hotelier India combines the latest news analysis, products news, industry features, business trends and best practices to create a must read title for professionals in the country's hospitality industry.

Regular sections in the title include up-to date local and international news; interviews with hotel general managers and other senior staff; comment and analysis from industry professionals; market intelligence; round table sessions with every sector of the hotel community; industry case studies, destination reports and product updates. Hotelier India's combination of strong industry-specific content, including a heavy focus on new products and service innovations, and its local industry audience, makes the title the perfect advertising platform for suppliers to the industry. India's hospitality industry is forecast to become one of the most stable in the coming years. Today, there has never been a greater need for Hotelier India, nor a better time for suppliers to enter this market.