Hotelier India - August 2021

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Over the years, Neeraj Govil, Senior VP, Operations – APEC, Marriott International rapidly rose through the ranks at the hospitality chain. While his financial and strategic adroitness played a big role in this elevation, his down-to-earth demeanour and compassion won him many a supporter within the company and without. When the pandemic threw the industry into turmoil, Govil’s humane approach came to the fore, as he devised business changes that would benefit Marriott International in the longer term. Read all about Govil’s effective leadership during the crisis in our ‘Cover Story’. India’s first Raffles hotel will open at Udaipur this month, offering discerning travellers bespoke and immersive hospitality that is quintessentially associated with the luxury brand from Accor. In our ‘Big Interview’ feature, its GM, Abhishek Sharma, tells us why he is confident the property will become the go-to destination for the influential and intellectual community across India and will serve as a beacon for a plethora of hospitality projects. In the wake of the pandemic, guests now expect higher standard of care and personalisation, while seeking wholesome experiences with a touch of luxury in each element. Whether it is a full-fledged vacation or a weekend getaway, they want a normalised environment with a touch of wellness and whimsy thrown in. JW Marriott Mumbai Juhu’s newly appointed GM, Nikita Ramchandani believes that hotels have been handed a unique opportunity to evolve their products and service offerings to match these elevated guest attitudes. In ‘GM’s Diary’ she explains why now is the time to provide guests compelling experiences, which are distinctive to each destination’s local fabric. This issue of Hotelier India is brimming with well-articulated opinions from several other industry stakeholders. So, grab a cup of coffee and sit back to peruse it at leisure. You will surely enjoy it as much as we did putting it together.