Infosys boosts GCC push amid outsourcing shift

The Bengaluru-based IT major has mandated dedicated GCC offerings with embedded AI capabilities across its delivery centres, while also setting aside capacity within its campuses to incubate client-owned tech hubs.

- Jas Bardia

Infosys has mandated GCC offerings with embedded AI.

(AFP)

The push comes as multinational companies increasingly set up their own capability centres to directly leverage India’s skilled talent and low costs, insourcing work that would have otherwise gone to IT services firms like Infosys, and potentially crimping their revenues.

To be sure, Infosys is not alone in trying to build a business from a trend that also poses a threat. Peers HCL Technologies Ltd and Tech Mahindra Ltd have opened GCC units focused on setting up and running such centres, while mid-tier firms such as Mphasis Ltd and Hexaware Technologies Ltd are investing in advisory firms that help large corporations set up GCCs.