Dealers blamed for missed car recalls

THE UK is facing a rising trend of missed vehicle recalls, as the latest data reveals that more than 3.2 million cars are on the road with faults that have not yet been rectified - and some of them are potentially unsafe.

- Chris Rosamond

The figure has been shared by Auto Data Solutions (ADS), a company that works with dealers to help manage relationships with customers, and it puts the blame squarely on dealerships rather than drivers. ADS reckons poor customer database maintenance, a gap in manufacturer support for franchised dealers, disconnected data systems and a “cultural blind spot” that fails to recognise recall work as a potential business development opportunity, are all combining to exacerbate the issue of more cars on the road with defects th