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Dealers blamed for missed car recalls
Auto Express
|May 21, 2025
THE UK is facing a rising trend of missed vehicle recalls, as the latest data reveals that more than 3.2 million cars are on the road with faults that have not yet been rectified - and some of them are potentially unsafe.
The figure has been shared by Auto Data Solutions (ADS), a company that works with dealers to help manage relationships with customers, and it puts the blame squarely on dealerships rather than drivers. ADS reckons poor customer database maintenance, a gap in manufacturer support for franchised dealers, disconnected data systems and a “cultural blind spot” that fails to recognise recall work as a potential business development opportunity, are all combining to exacerbate the issue of more cars on the road with defects th
This story is from the May 21, 2025 edition of Auto Express.
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