“It's not always easy, but it's always worth it!”

Sunil Kumar, General Manager, JW Marriott Hotel Kolkata, reflects on leadership, service excellence, and blending global standards with a human touch in luxury hospitality.

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Sunil Kumar brings over two decades of invaluable experience and exemplary leadership to his role as the General Manager of JW Marriott Hotel Kolkata. With a proven track record in the luxury hotel industry, Kumar's extensive career includes roles at esteemed establishments such as JW Marriott Juhu, St Regis Mumbai, Four Seasons, The Westin Mumbai, Grand Hyatt, and The Oberoi Group.

As an enthusiastic hotelier, he possesses exceptional business acumen, strategic foresight, and the ability to cultivate high-performing teams, consistently driving prosperity in hotel launches. Under his leadership, his hotels have consistently been ranked number 1 on TripAdvisor, showcasing his unwavering commitment to guest satisfaction.

His impressive track record positions him as the driving force behind further enhancing the stature of JW Marriott in Kolkata. Beyond his professional achievements, he enjoys spending quality time with his family and pets. His holistic approach to life and leadership makes him a dynamic and influential figure in the realm of luxury hospitality.

Excerpts from the interview...

What triggered your interest in hospitality?

From a young age, I was drawn to people, culture, and the power of human connection. Hospitality offered the perfect canvas to blend these passions. It's a profession where every day is different, where the smallest gesture can create a lasting memory for someone. That ability to impact someone's experience so positively is what pulled me in—and keeps me inspired.

You have worked with some of the most prestigious hospitality brands in India. What led you to take on the role at JW Marriott Kolkata?