Business
Banking Frontiers
One-page Banking Experience
Kotak Mahindra Bank acquires about half a million customers digitally every month, powered by extensive use of AI and internet:
5 min |
September 2021
Banking Frontiers
Australia Develops Varied Uses For Blockchain
Australian Government keenly promotes use of blockchain in several sectors, including the public sector:
3 min |
August 2021
Banking Frontiers
CONTACT CENTER The New Frontline Channel
Contact centers have a changed role in the pandemic times. Heads of operations and contact centers of 5 BFSI institutions discuss how their institutions managed to make their contact centers rise to the occasion and deliver services that more than met the customer expectations:
10+ min |
August 2021
Banking Frontiers
Malaysia - taking baby steps towards open banking
While the concept of open banking is gaining traction in Malaysia, there is, however, lack of cohesive efforts on the part of banks, fintechs and the regulator:
3 min |
August 2021
Banking Frontiers
Revolut - aiming at a new banking system
Revolut is real revolution in international banking. For, it is simplifying the way we do banking:
3 min |
August 2021
Banking Frontiers
Technology helps CGGB unlock future possibilities
Chaitanya Godavari Grameena Bank is also communicating with the customers on Facebook about its product offerings and services:
3 min |
August 2021
Banking Frontiers
Muthoot: Sweetening the Customer Journey
Alexander George Muthoot claims that Muthoot Group’sIT teams have unique expertise in mobile development for multiple technologies to create powerful native and hybrid mobile apps
6 min |
July 2021
Banking Frontiers
RBI's tough prescription for UCBs - 6 perspectives
Veteran cooperative bankers Satish Marathe, Pramod Karnad, Suryakant Patil, Vijay Mohan, Atul Khirwadkar, and Jayvadan Bodawala analyze the recent RBI guidelines relating to the appointment of MD/CEO, WTD, and CRO:
10+ min |
July 2021
Banking Frontiers
SBFC to maintain disbursement rate
The company expects to continue disbursing `1.65 billion loans every month during the current year
3 min |
July 2021
Banking Frontiers
‘Technology is dominating board room discussions'
H.P. Singh, Chairman & MD at Satin Creditcare Network, explains various facets of technology adoption at the company:
3 min |
July 2021
Banking Frontiers
Transformation, the Fin-way
Rachit Chawla, Founder and CEO, Finway FSC, describes how he could redefine the norms for lending and create a new pathway for financial services:
4 min |
July 2021
Banking Frontiers
KGB lends ₹870 mn under covid-specific schemes
The second-largest regional rural bank in the country focuses on growth, consolidation and improvement in its asset quality:
3 min |
July 2021
Banking Frontiers
Artificial Intelligence
A Medley yet Converged Force
10+ min |
July 2021
Banking Frontiers
Emphasizing cybersecurity for digital transformation
Response from IT companies has definitely changed in many ways during the pandemic times
5 min |
July 2021
Banking Frontiers
APIs & SDKs drive embedded finance
FlexiLoans uses computer vision tech, IVRs, bots, social media assistance and workflow automation to manage 1 million documents and calls / per month:
3 min |
July 2021
Banking Frontiers
AI & ML to drive personalized approach to automation
Manappuram Finance is also looking at the possibility of messenger bots for WhatsApp and Facebook Messenger:
3 min |
July 2021
Banking Frontiers
Architecting the Workplace Revolution
Banking Frontiers organized a panel discussion of technology and cybersecurity experts to discuss how the cyber workplace is evolving and how to make it more secure. Participants were Deepak Sarda, GM-IT at Indian Bank, Ratan Kumar, GM at Central Bank of India, KM Reddy, CISO at Union Bank of India, Babitha BP, CISO at CSB Bank and Prajit Nair, Director Sales - End-User Computing at VMware. Manoj Agrawal, Group Editor at Banking Frontiers, moderated the discussion.
4 min |
June 2021
Banking Frontiers
Innovation & Tech that boost CX
Dharmender Narang, Chief Customer Experience Officer at India Infoline, speaks about CX innovations and technologies:
2 min |
June 2021
Banking Frontiers
Technology inseparable from an enterprise
Enterprises of the future will be highly technology-oriented with leaders more tech-savvy than ever:
5 min |
June 2021
Banking Frontiers
THE RISK SENTINELS
The pandemic and lockdown have put the biggest strain ever on chief risk officers. This is the time that their systems were put to test as were they themselves. Largely, the financial community has proven itself to be capable and agile, as seen from the 16 respondents in this cover story. The CROs have also taken the opportunity to expand their knowledge frontiers to prepare for future risks. Kudos to The Sentinels.
10+ mins |
June 2021
Banking Frontiers
Tie-ups for digitization to drive business growth
Karnataka Bank has set up ‘Digital Centre of Excellence’ in its quest for focus on improvement in technology, digitization and building values:
6 min |
June 2021
Banking Frontiers
IT Firms & Their Re-Invention Mantra
BFSI companies have always indicated that they received great support from IT companies, especially in times of crisis, so that they could keep their operations normal, their customers happy and satisfied.
10+ min |
May 2021
Banking Frontiers
Women start-ups rising and expanding
Biggest skill gap is perceived in the areas of using technology and digital mediums for marketing and brand building:
7 min |
May 2021
Banking Frontiers
Mexico uses blockchain to fight displacement, corruption
Mexico is one country that is enthusiastic about the power of blockchain in getting rid of several social maladies:
3 min |
May 2021
Banking Frontiers
Telangana SCB boosts cybersecurity as digital banking surges
IT companies have redesigned their applications and reallocated their spaces to suit the needs of the bank, which are mostly driven by the
5 min |
May 2021
Banking Frontiers
Apps, WFH, VPN & VDI save the day
Additionally, AI & ML deployed for sales and service:
5 min |
May 2021
Banking Frontiers
Mobile app becomes the epicenter of business
Beyond apps, PrestLoans is looking at an end-to-end data rich digital platform:
6 min |
May 2021
Banking Frontiers
Digital transformation demands deep thinking
Sachin Dutta, Chief Operating Officer, Canara HSBC Oriental Bank of Commerce Life Insurance and Rahul Chopra, Chief Digital Officer, Clix Capital, share the roadmap for their institutions in adopting digital transformation:
7 min |
May 2021
Banking Frontiers
Digital eases collections; AI gives early warning signals
Insights into the impact of festivals, lockdown and technology on collections, payment mechanisms and customer behaviour:
5 min |
May 2021
Banking Frontiers
Women Seeking More Gold Loans, Home Loans
Last year, the Udaipur Mahila Samridhi Urban Cooperative added 3500 new women customers:
3 min |