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CCPA DIRECTS OLA TO ALLOW CONSUMERS CHOICE OF REFUND METHOD
The Sunday Guardian
|October 20, 2024
The Central Consumer Protection Authority (CCPA) has instructed Ola, to implement a consumer-friendly mechanism allowing customers to choose their preferred refund method.
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According to the Ministry of Consumer Affairs, Food and Public Distribution, consumers will now have the option to receive refunds either directly to their bank accounts or via coupons, a significant change from Ola's previous policy.
The directive, aimed at enhancing consumer rights and service transparency, was issued by CCPA's Chief Commissioner Nidhi Khare.
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