The perk of an open-door policy at work

It creates a space where everyone grows, says Kalyan Jewellers' MD

- Shail Desai

T. S. Kalyanaraman, the managing director of Kalyan Jewellers, prefers to take a backseat when it comes to daily operations. Instead, he focuses on understanding his customers and making improvements to the business when required.

"I find joy in understanding a customer's experience and their constantly evolving needs. I randomly call them to check in on their shopping experience," says Thrissur-based Kalyanaraman, 78. "It not only helps me stay grounded, but also keeps me attuned to the pulse of the company."