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The perk of an open-door policy at work
May 19, 2025
|Mint Mumbai
It creates a space where everyone grows, says Kalyan Jewellers' MD
T. S. Kalyanaraman, the managing director of Kalyan Jewellers, prefers to take a backseat when it comes to daily operations. Instead, he focuses on understanding his customers and making improvements to the business when required.
"I find joy in understanding a customer's experience and their constantly evolving needs. I randomly call them to check in on their shopping experience," says Thrissur-based Kalyanaraman, 78. "It not only helps me stay grounded, but also keeps me attuned to the pulse of the company."
هذه القصة من طبعة May 19, 2025 من Mint Mumbai.
اشترك في Magzter GOLD للوصول إلى آلاف القصص المتميزة المنسقة، وأكثر من 9000 مجلة وصحيفة.
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