No documents needed to address user complaints: UPPCL

THIS AIMS TO ELIMINATE DELAYS AND THE HARASSMENT CONSUMERS OFTEN FACE DUE TO DEMANDS FOR OLD OR IRRELEVANT PAPERWORK.

- HT Correspondent

In a major pro-consumer move, the Uttar Pradesh Power Corporation Limited (UPPCL) has directed its staff not to demand “unnecessary documents” from electricity consumers for resolving routine service-related issues.

Acting on the instructions of UPPCL chairman Ashish Kumar Goel, the corporation has decided that no document shall be required from consumers for addressing complaints or service requests — except in cases of name transfer (Change of Title).