NOT 'AN ERA OF CHANGE' BUT 'CHANGE OF AN ERA'

Goldilocks in Scuba-gear How deep is Salesforce’s India going? The perfect person to answer that question is someone who does not shy away from adventures, and is always up to venture into a new, unfamiliar and exciting environment.

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Mankiran Chowhan VP Enterprise Sales, Salesforce India calls the current scenario not 'an era of change' but 'change of an era'. Just like the sky-dives and deep-sea journeys she has jumped into, Manikiran is taking a leap into the new data world with a lot of confidence in today's CXO's and CIO's vision and ability. But what toolkits would these data voyagers need, and what's Salesforce arming them with. We don't need to hold our breath to find that. Let's begin...

What has changed after Dreamforce this year? We saw quite some newlaunch confetti. Would that manifest in India soon enough?

We all have seen the world change massively in the last two to three years. There was an unprecedented degree of data growth in 2021. We have noted how data-driven organizations are able to capture data and use it for better and smarter decisions. The roadmap we shared aligns with this direction-equipping enterprises well on this path. From 'Genie' to a partnership with WhatsApp, to the Slack canvas, we intend to cover all platforms and avenues for helping enterprises in customer engagement.

'Genie' is interesting. How does it confront the big interoperability issue to deliver the 360-degree ease?