WHY I LOVE COMPLAINING

Emma Parsons-Reid believes having a good moan is for the greater good

- 

A wave of adrenaline rushed through me as I hung up the phone. I'd just received an apology from a supermarket chain and been given a £15 voucher. It was for complaining about poor service - and I was thrilled with the outcome.

That morning, I had gone into their store and expected to be in and out quickly as all I wanted was a school shirt for my granddaughter. The size I needed wasn't on the shop floor so I went to find a staff member to help me. I covered the whole shop before I tracked someone down about 10 minutes later. By that point, I was irritable. The disgruntled (and possibly overworked) employee was most unhelpful, barely answering more than yes or no to me. So I left without the shirt and went elsewhere.

As I walked out of the store I realised there was only one way to right this wrong - take it further with the company management and demand an apology for my wasted time. All of this to say, I love complaining and I couldn’t recommend it enough.

CHANGE IN ATTITUDE