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CALLERDESK: Providing Advanced Technology Based Voice Communication Solutions to Businesses
Siliconindia - India Edition
|November 2024
The Global Communication Platform as a Service (CPaaS) market is expected to touch $119.61 billion by 2031, growing at an impressive CAGR of 29.66 percent during 2024-2031.
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In India, the rapidly expanding business ecosystem has led to an increasing demand for communication platforms that can handle customer service operations smoothly. We’ve seen the rise of Interactive Voice Responses (IVRs) and call/chat interfaces, which are playing a big role in business operations today. As CPaaS continues to grow, solution providers are coming up with advanced technology-based platforms to meet the market demand.
The Growing Demand for Unified Communication Solutions
This story is from the November 2024 edition of Siliconindia - India Edition.
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