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Zendesk and AWS Unite to Power Al-First Contact Centers
Enterprise IT World
|December 2025
At AWS re:Invent 2025, Zendesk announced a major expansion of its partnership with Amazon Web Services (AWS) through a Strategic Collaboration Agreement (SCA) aimed at transforming global contact centers with Al-driven automation.
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The alliance integrates Amazon Connect voice, conversational analytics, and sentiment analysis directly into Zendesk Contact Center, creating a unified platform for next-generation customer experiences.
"Contact centers are drowning in fragmented systems that create friction instead of resolution.
This story is from the December 2025 edition of Enterprise IT World.
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