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Watchdog investigates online sales
Western Mail
|November 19, 2025
THE competition watchdog has opened investigations into StubHub, Viagogo, AA Driving School, BSM Driving School, Gold’s Gym, Wayfair, Appliances Direct and Marks Electrical over their online pricing practices.
The Competition and Markets Authority (CMA) said the cases were the first launched using its new consumer protection powers and followed a “cross-economy” review of online pricing and sales practices.
The watchdog said it was also writing to 100 businesses across 14 sectors outlining concerns about their use of additional fees and sales tactics.
CMA chief executive Sarah Cardell said: “At a time when household budgets are under constant pressure and we're all hunting for the best deal possible, it’s crucial that people are able to shop online with confidence, knowing that the price they see is the price they'll pay, and any sales are genuine.
“Whether you're spending your hard-earned cash on concert tickets or driving lessons, joining a gym or buying furniture and appliances for your home, you deserve a fair deal.
This story is from the November 19, 2025 edition of Western Mail.
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