Try GOLD - Free
What did you think of this? Please leave a review
The Straits Times
|December 07, 2024
Fuelled by the ease of responding online, our inboxes are now clogged with multiple requests per day for five-star ratings and glowing reviews.
-
In the 1980s, Mr Ed Koch, then New York City's mayor, often grabbed bemused commuters emerging from the subway, asking them a simple, surprising question: "How am I doin'?"
Today, that query seems to be asked of everyone, all day long. Whether you have bought detergent or just had a colonoscopy, every store, website, healthcare provider, airline, credit card company, hotel and car dealership wants to know if you are satisfied, how they could improve and whether you will recommend them.
Fuelled by the ease of responding online, our inboxes are clogged with multiple requests per day for five-star ratings and glowing reviews. And no transaction, however mundane, comes without a plea for feedback. Drivers who retrieve their cars from the valet at the Residence Inn in Berkeley, California, immediately receive a text message asking, "How was your valet parking experience?" The simple act of delivering a parked car now becomes an "experience" that needs to be rated.
The quest for reviews "is the ultimate fetishisation of capitalism", said Dr Robert Thompson, founding director of the Bleier Centre for Television and Popular Culture at Syracuse University. "For centuries, our buy/sell relationship was akin to a one-night stand. Now every transaction is the beginning of a relationship" - one that introduces a social dimension with the supplier.
Despite its intrusiveness and time suck, many people tend to engage with feedback - often happily. We love to be asked our opinions. We have gone from a world where people kept their diaries locked to one where we have private conversations on our smartphones as we walk down the street and share our secrets on social media.
This story is from the December 07, 2024 edition of The Straits Times.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM The Straits Times
The Straits Times
Repetitive dullness snuffs out A House Of Dynamite
Despite a star-studded cast, including Rebecca Ferguson and Idris Elba, the political thriller flops as the suspense fizzles out
2 mins
October 30, 2025
The Straits Times
India in 'wait-and-watch' mode on US sanctions against Russian crude
India, one of Moscow’s largest oil purchasers, is starting to suspend some of its oil imports from Russia to mollify US President Donald Trump while it works on renegotiating a trade deal with the US.
4 mins
October 30, 2025
The Straits Times
More support for Al start-ups to scale faster under new partnership
It is part of plan to forge tie-ups that take ideas from S'pore to the world: DPM Gan
4 mins
October 30, 2025
The Straits Times
Cruise centre Higher capacity after facelift
Marina Bay Cruise Centre Singapore has just undergone a $40 million facelift, boosting the facility’s capacity from 6,800 to 11,700 passengers.
1 min
October 30, 2025
The Straits Times
A fading Europe struggles to be heard in new world order
On matters of economics as well as war and peace, the EU's attributes no longer serve it well in the hardball politics of today.
7 mins
October 30, 2025
The Straits Times
Vietnam steps up reclamation work on Da Nam reef in South China Sea
Beijing's measured response to Hanoi's efforts is strategic, says analyst
5 mins
October 30, 2025
The Straits Times
ALFAISALEYAH SHOULD BE PEAKING THIS TIME AROUND
Speedy five-time winner has twice won over this course and trip, fitter after three starts
3 mins
October 30, 2025
The Straits Times
What needs to be done before Singapore can make a decision on nuclear energy
Closely assessing nuclear technology, developing sound policies and raising the level of public understanding are key things that Singapore has to get right before it can make a decision on going nuclear, said the director of a new nuclear energy office in the Republic on Oct 29.
4 mins
October 30, 2025
The Straits Times
Last-start winner Max The Magician to double up
Oct 30 South Africa (Turffontein) preview
3 mins
October 30, 2025
The Straits Times
More food reaches Gaza, but many cannot afford it
Hundreds of trucks enter the Gaza Strip daily now. Some carry aid from international organisations. Others bring donations from foreign governments.
4 mins
October 30, 2025
Listen
Translate
Change font size

