Try GOLD - Free
Qantas to pay $89m penalty over 'ghost flights'
The Straits Times
|May 07, 2024
Aussie airline will also compensate those who bought tickets on flights already axed
-
Qantas Airways will pay a A$100 million (S$89 million) penalty and compensate passengers for selling tickets on thousands of flights it had already decided to cancel, as chief executive officer Vanessa Hudson continues costly repairs to the airline's battered reputation.
Under a deal with Australia's competition watchdog, Qantas will also pay between A$225 and A$450 to more than 86,000 impacted customers as part of a A$20 million remediation programme, the airline said on May 6.
The deal settles a fiery legal dispute between Qantas and the Australian Competition and Consumer Commission (ACCC) that in 2023 triggered the early retirement of then CEO Alan Joyce and led to a boardroom clean-out to repair the company's brand.
This story is from the May 07, 2024 edition of The Straits Times.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM The Straits Times
The Straits Times
French macaron maker Laduree to return with pop-up at Ion Orchard
Move over, Pierre Herme. French patisserie Laduree is back to muscle in on the macaron action in Singapore.
2 mins
November 04, 2025
The Straits Times
Kipchoge to run in 7 continents to inspire
Two-time Olympic marathon champion Eliud Kipchoge says he will run seven marathons on seven continents over the next two years to raise funds for causes he believes in even as he continues to race at the elite level.
2 mins
November 04, 2025
The Straits Times
$186m magnet plant to boost rare earth sector in Malaysia: Anwar
Malaysian Prime Minister Anwar Ibrahim said the development of a RM600 million (S$185.8 million) super magnet manufacturing facility in the state of Pahang will strengthen the nation’s rare earth sector, state media reported.
1 min
November 04, 2025
The Straits Times
Coach operator Aeroline told to suspend all S'pore-Malaysia trips from Nov 6 to Dec 5
Malaysian coach operator Aeroline, which provides trips between Singapore and Malaysia, will temporarily suspend all its trips between Nov 6 and Dec 5.
2 mins
November 04, 2025
The Straits Times
US Republicans accused of choosing to ‘weaponise hunger’
House Democrat blames them for lapse of funding for food aid scheme for Americans
2 mins
November 04, 2025
The Straits Times
For a literary saint, author Margaret Atwood can sure hold a grudge
Canadian novelist Margaret Atwood does not like being called a prophet.
4 mins
November 04, 2025
The Straits Times
Thrift sellers, shoppers bemoan Indonesia's planned crackdown
The Indonesian government's plan to clamp down on imported used clothes, which are in violation of an existing ban, has drawn negative responses from thrift sellers and shoppers in Jakarta, especially in light of an increase in the cost of living and sustainability issues.
3 mins
November 04, 2025
The Straits Times
Australia and S-E Asia drifting apart over US-China rivalry
As Canberra doubles down on ties with the US and Aukus, its hopes of forging deeper links with Asean face growing headwinds.
5 mins
November 04, 2025
The Straits Times
China knows 'consequences' of any attack on Taiwan: Trump
But he stops short of saying US will provide military support to fend off an invasion
2 mins
November 04, 2025
The Straits Times
Look into how delivery riders are affecting road safety
Letter of the day
1 min
November 04, 2025
Listen
Translate
Change font size