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Optus CEO pledges changes after Australian emergency call failure
The Straits Times
|September 22, 2025
Australian phone company Optus will implement any recommendations from an independent review, chief executive officer Stephen Rue said, after an emergency call outage that resulted in at least two deaths.
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The board is preparing to appoint an outside expert to lead the review, he told reporters on Sept 21 in Sydney. It will come alongside a government investigation, after officials indicated the Australian Communications and Media Authority (ACMA) will conduct its own probe into the outage.
“We will make public the facts,” Mr Rue said at a televised news conference. “We will get recommendations of what to do and I’m determined that we will implement those.”
The move comes as politicians and commentators express outrage over a technical failure that disrupted emergency calls, with attention particularly being paid to why it took Optus more than a day to disclose the problem.
This story is from the September 22, 2025 edition of The Straits Times.
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