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MaNaDr Admits to Lapses That Led to Revoking of Clinic's Licence
The Straits Times
|April 03, 2025
Founder Says Firm Has Since Introduced Safeguards to Its Telehealth Services
MaNaDr has admitted that there were lapses in its services and introduced new safeguards following concerns over the improper use of its telehealth platform.
This comes more than three months after the Ministry of Health (MOH) revoked the licence of MaNaDr Clinic at City Gate in Beach Road, which halted all of its operations, including outpatient services at the clinic and temporary premises such as patients' residences, as well as teleconsultations.
MaNaDr chief executive and founder Siaw Tung Yeng said during a media briefing on April 2 that the firm "could have done a better job" of preventing abuse of its telemedicine services, but did not explain how the lapses occurred.
"We are more committed than ever to creating a safe, ethical and effective platform to rebuild patients' trust in telemedicine," he said. Dr Siaw also did not specify if the firm is seeking recertification from MOH, only telling The Straits Times that opening a new clinic will be a "business decision".
This story is from the April 03, 2025 edition of The Straits Times.
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