Go Unlimited with Magzter GOLD
Get unlimited access to 10,000+ magazines, newspapers and Premium stories for just
Try GOLD - Free
DNA tester 23andMe customers rush to delete data before sale
The Straits Times
|March 27, 2025
DNA testing company 23andMe said on March 25 it experienced website delays, after a wave of customers sought to delete their genetic data before the firm can be sold through a planned bankruptcy auction.
-
NEW YORK -
A company spokesperson said the site "experienced some issues and delays due to increased traffic" on March 24, in response to Bloomberg News questions about whether users were facing issues trying to close their accounts.
Those problems have since been resolved, the spokesperson said, advising users to contact customer support if they continue to encounter trouble deleting data.
Still, while some said on social media on March 25 that they had succeeded in logging in and deleting their data, other people said they were still unable to access their accounts.
Ms Ruthann Miller, 37, promptly received an e-mail from 23andMe when she sought to reset her password to log in to her account, but did not receive a verification code from the company that would allow her to do so, she said on March 25.
This story is from the March 27, 2025 edition of The Straits Times.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM The Straits Times
The Straits Times
Abuse Young children in dysfunctional families face high risks
The physical and mental abuse Megan Khung suffered has left Singaporeans reeling over how this could have happened here.
1 min
October 28, 2025
The Straits Times
Doctors Dishonesty a serious matter to SMC and courts
The commentary “Are doctors in Singapore being disciplined fairly?
2 mins
October 28, 2025
The Straits Times
Better tracking needed to measure hearing loss
Hearing loss is a lot more than an ear issue, and is linked to cognitive decline, loneliness, increased fall risk, malnutrition, and even diabetes (Sumiko at 61: Hearing loss is linked to dementia risk.
1 mins
October 28, 2025
The Straits Times
'Yacht expert' among 3 S'poreans named as co-conspirators of Cambodian tycoon in US probe
Three Singaporeans allegedly implicated in a major probe by the United States and Britain targeting cybercrime include a self-styled yacht expert.
2 mins
October 28, 2025
The Straits Times
FROM HEARTBREAK TO CONQUERING THE HARD COURTS
In this series, The Straits Times highlights the players or teams to watch in the world of sport.
5 mins
October 28, 2025
The Straits Times
S'pore firm sanctioned by US was involved in HDB projects
Khoon Group under scrutiny over links to China-born tycoon in cybercrime probe
6 mins
October 28, 2025
The Straits Times
Rape Father sentenced to 24 years’ jail
A 54-year-old man, who was goaded by his lover to commit sexual acts on his daughter, was sentenced to 24 years’ jail on Oct 27.
1 min
October 28, 2025
The Straits Times
Art appreciation Louvre museum heist a wake-up call
I've seen photos of the Louvre in textbooks and read about the Mona Lisa and the endless halls lined with art.
1 min
October 28, 2025
The Straits Times
S’pore eyes renewable fuel, nuclear tie-ups in drive for diverse energy mix: Tan See Leng
Singapore must be ready to support all promising pathways, from established technologies to novel options, in its bid to transition its fossil fuel-based energy sector to one that is clean yet affordable, said Minister-in-charge of Energy and Science and Technology Tan See Leng on Oct 27.
4 mins
October 28, 2025
The Straits Times
Japan's new leader faces an early test: Winning over Trump
Ms Sanae Takaichi, who last week became the first woman to lead Japan as prime minister, has never met US President Donald Trump.
3 mins
October 28, 2025
Listen
Translate
Change font size