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Chocolate Finance pauses instant withdrawals, citing high demand
The Straits Times
|March 11, 2025
Financial services firm Chocolate Finance on March 10 suspended instant withdrawals, citing high demand.
It said on its mobile app that it was experiencing an unusually high volume of withdrawal requests, so users making requests during this period would have to wait between three and 10 days to get back their money.
In a media statement released on March 10, Chocolate Finance said it wanted to "reassure our customers" that it "remains a strong and stable place for" their spare cash, and that customer funds are "always safe".
It said that the pause in instant withdrawals and its Chocolate card transaction service is "not a liquidity issue but a matter of managing our increased transaction volume".
The pausing of transactions on its card is also so that it could "implement measures to manage this volume and expedite the return to normal service".
This story is from the March 11, 2025 edition of The Straits Times.
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