How AI is reshaping business and empowering people

THE artificial intelligence (AI) revolution eclipses even the seismic impact of the Internet boom in the 1990s, propelled by the unprecedented speed of innovation and exponential growth in data. It marks a fundamental shift in human capability that cannot be stopped.

- TERTIUS ZITZKE

Al is rapidly transforming every industry and sphere of work, with more than three-quarters of respondents in The State of AI survey conducted by McKinsey & Co. stating that their organisations currently use AI in at least one business function.

While this rapid adoption rate has many people worried about their role and relevance in the workplace, the overriding theme of the unfolding Al revolution is that the technology is augmenting—rather than replacing—human workers, enhancing productivity, driving operational efficiencies, and unlocking organisational value.

McKinsey & Co. terms it superagency ~ Al’s ability to “amplify human agency and unlock new levels of creativity and productivity in the workplace.”

Microsoft CEO Satya Nadella shares a similar sentiment, stating that AI has the potential to solve complex global problems, transform knowledge work, and create new opportunities. However, the biggest challenge we face, according to Nadella, is changing how people work with Al-driven workflows.

AI holds the potential to unlock human capital in an organisation by giving people more time to focus on what they do best, or on higher-value work.

For example, agentic AI copilots can handle any repetitive or volume-based tasks for us.

Ina real-world application achieved at one of our customers, a team of chartered accountants reduced the time needed to compile a 69-page report with graphs and insights from a week to just four minutes by using an agentic AI copilot.