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Petrol Pump Owner Fined ₹1.65L for Denying Woman Access to Toilet
The New Indian Express Thiruvananthapuram
|April 08, 2025
A routine late-night fuel stop in 2024 turned distressing for a Pathanamthitta woman in Payyoli, while also exposing the often-overlooked issue of access to basic facilities for travellers.
Denied access to the restroom by the petrol pump staff who cited frivolous reasons, C.L. Jayakumari, a schoolteacher and resident of Ezhamkulam in Pathanamthitta, approached the District Consumer Disputes Redressal Commission, Pathanamthitta.
Her resolve bore fruit, with the commission imposing a penalty of ₹1.65 lakh on the petrol pump owner for denying a customer access to a restroom despite her having just purchased fuel from there.
This story is from the April 08, 2025 edition of The New Indian Express Thiruvananthapuram.
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