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Thousands hit by Vodafone broadband and mobile disruption
The Guardian
|October 14, 2025
Tens of thousands of Vodafone customers in the UK reported being unable to access the internet or make mobile phone calls yesterday.
Consumers started reporting problems on the outage monitor website Downdetector from about 3pm.
By 3.20pm the number of reports of service disruption had risen to more than 135,000.
According to a breakdown of the reported incidents, more than two-thirds related to customers who have Vodafone's internet broadband services to their homes.
Almost a quarter of reported incidents related to mobile internet access, and about 8% of Vodafone customers reported not being able to make calls because they had no mobile signal. Some customers said they also could not access the Vodafone app or website.
This story is from the October 14, 2025 edition of The Guardian.
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