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Shop in store, urges M&S boss as cyber-attack crisis goes on
The Guardian
|May 03, 2025
The boss of Marks & Spencer has urged customers to come into its stores to shop in person this bank holiday weekend as the retailer works "day and night" to tackle the cyber-attack that has crippled its online operation.
The retailer's IT systems were hit by a ransomware attack almost two weeks ago. It is still not taking online orders, and the availability of some products in its stores has been affected after it took some of its systems offline in response.
"We are really sorry that we've not been able to offer you the service you expect from M&S over the last week," said Stuart Machin, its chief executive, in a post to customers on LinkedIn. "We are working day and night to manage the current cyber incident and get things back to normal for you as quickly as possible.
This story is from the May 03, 2025 edition of The Guardian.
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