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Insurers to pay out £200m to 270,000 drivers underpaid on vehicle claims
The Guardian
|September 20, 2025
Hundreds of thousands of drivers are receiving a total of £200m compensation from car insurers after the regulator found they were shortchanged when their vehicle was stolen or written off.
An estimated 270,000 motorists stand to benefit after a review by the Financial Conduct Authority (FCA) found insurers had undervalued vehicles when paying out on claims.
In some cases, payments were automatically reduced for assumed preexisting damage, a practice that particularly disadvantaged careful drivers who had looked after their vehicles and meant they did not receive enough money to buy a like-for-like replacement.
This story is from the September 20, 2025 edition of The Guardian.
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