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DOJ: ARTA can't interfere in DTI consumer appeals
The Freeman
|November 17, 2025
The Department of Justice (DOJ) has explained that the Department of Trade and Industry's (DTI) appeals process for consumer complaints is beyond the jurisdiction of the Anti-Red Tape Authority (ARTA) under Republic Act 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.
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In a three-page legal opinion signed by Acting Justice Secretary Fredderick Vida, the DOJ said the DTI's handling of appeals and consumer complaints constitutes a quasi-judicial function, exempting it from ARTA's oversight on service processing times.
"ARTA does not have any jurisdiction or supervisory authority over the internal quasi-judicial and appellate processes of the DTI," the DOJ opinion read.
This story is from the November 17, 2025 edition of The Freeman.
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