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GOVT ACTIVATES PORTAL FOR GST COMPLAINTS
The Business Guardian
|September 21, 2025
The Ministry of Consumer Affairs, Food & Public Distribution on Saturday announced the activation of a dedicated category on the INGRAM portal to handle anticipated consumer queries and complaints on the National Consumer Helpline (NCH), following the implementation of revised GST charges, rates, and exemptions effective from September 22.
The Department of Consumer Affairs, which comes under the Ministry, has taken this step to align the National Consumer Helpline (NCH) with the Next-Gen GST Reforms 2025 approved during the 56th meeting of the GST Council.
The INGRAM portal was launched as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders, such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres, etc., onto a single platform.
This category features major subcategories, including Automobiles, Banking, Consumer Durables, E-commerce, FMCG and others, wherein GST-related complaints will be registered.
In preparation for this initiative, an inaugural training session by Central Board of Indirect Taxes & Customs (CBIC) officials was conducted on September 11 to equip NCH counsellors to handle GST-related queries and grievances effectively.
This story is from the September 21, 2025 edition of The Business Guardian.
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