Go Unlimited with Magzter GOLD
Get unlimited access to 10,000+ magazines, newspapers and Premium stories for just
Try GOLD - Free
Agentic AI adoption surges as 58% of India GCCs go beyond experimentation
The Business Guardian
|November 24, 2025
India-based Global Capacity Centres (GCC) have moved from Artificial Intelligence (AI) experimentation to enterprise-scale adoption, with 58 per cent of centres currently investing in Agentic AI and another 29 per cent planning to scale over the next year, as per the latest edition of EY India GCC Pulse Survey 2025.
The survey reveals that GCCs are applying GenAI where it matters most - enhancing customer service (65 per cent), followed by finance (53 per cent), operations (49 per cent), IT and cybersecurity (45 per cent). Business intelligence adoption has increased to 86 per cent from 80 per cent last year, while data strategy has risen to 67 per cent from 51 per cent. Two-third of GCCs (67 per cent) are creating dedicated innovation teams and incubation programs to generate, test and globalize ideas from India, the report added. The survey reveals that GCCs in India are becoming key collaborators in global decision-making with over half of India centres (52 per cent) holding shared accountability for global decisions, while another 26 per cent are formally consulted. Twenty per cent centres are on their way to operate with full ownership from India for select funct
This story is from the November 24, 2025 edition of The Business Guardian.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM The Business Guardian
The Business Guardian
DPA Kandla sets new record with 81,024-ton coal discharge in 24 hours
Deendayal Port Authority (DPA), Kandla has set a new record by discharging a mammoth 81,024 tonnes of coal in just 24 hours from the vessel M V MARATHOS at Cargo Berth No. 7, the highest single-day coal discharge at one of India's busiest ports.
1 mins
November 24, 2025
The Business Guardian
Lotus shines brighter than ever
Many people believe that the present BJP, which has 240 seats in the Lok Sabha, is weaker than the BJP of 2019, which had 303 seats. From a purely parliamentary numbers perspective, the party now depends on allies to retain power. Because of this, many assumed that the 2024 Lok Sabha election results marked the beginning of the BJP's decline.
3 mins
November 24, 2025
The Business Guardian
Agentic AI adoption surges as 58% of India GCCs go beyond experimentation
India-based Global Capacity Centres (GCC) have moved from Artificial Intelligence (AI) experimentation to enterprise-scale adoption, with 58 per cent of centres currently investing in Agentic AI and another 29 per cent planning to scale over the next year, as per the latest edition of EY India GCC Pulse Survey 2025.
2 mins
November 24, 2025
The Business Guardian
Crime Branch arrests key interstate narcotics supplier, recovers heroin worth over Rs 8 cr
In a major breakthrough against interstate narcotics trafficking, Delhi Police's Crime Branch has arrested Tushar, a key member of a narcotics syndicate, wanted in two separate Narcotic Drugs and Psychotropic Substances (NDPS) Act cases involving the recovery of high-purity heroin worth over Rs 8 crore.
1 min
November 24, 2025
The Business Guardian
INDIA REAFFIRMS CLIMATE EQUITY AND JUSTICE AT UNFCCC COP30 IN BRAZIL
The country underscored that the decision recognized the urgent adaptation needs of developing nations
2 mins
November 24, 2025
The Business Guardian
CAIT to launch nationwide 'Swadeshi Sankalp Rath Yatra'
The Confederation of All India Traders (CAIT) is set to roll out a nationwide \"Swadeshi Sankalp Rath Yatra\" to promote the idea of Swadeshi, echoing Prime Minister Narendra Modi's call to \"Sell Swadeshi - Buy Swadeshi.
1 mins
November 24, 2025
The Business Guardian
India, Israel may seal first phase of Free Trade Agreement: Goyal
Union Commerrce Minister Piyush Goyal has said that there is a clear indication that India and Israel might finish the first phase of their proposed free trade agreement (FTA) before moving to the whole deal in a second phase.
1 min
November 24, 2025
The Business Guardian
He said teachers tortured him a lot: Woman who saw school student before he died
Deepshikha, the woman who saw the school student last time, before he headed to the Rajendra Place Metro Station and allegedly died by suicide, said that he looked disturbed and told her that the teachers \"tortured\" him.
1 mins
November 24, 2025
The Business Guardian
Unstructured clinical data opens fresh market for AI firms
The healthcare industry's vast pool of unstructured clinical data is fast emerging as a major market opportunity for companies building Artificial Intelligence (AI)-driven solutions, say experts and market watchers.
1 mins
November 24, 2025
The Business Guardian
LG, Amazon ink Wi-Fi patent licensing agreement
LG Electronics said it signed a patent licensing deal with Amazon for the use of its WiFi standard-essential patents, marking a significant step in the company's push to strengthen its position in global technology standards, as per a report by Pulse, the English service of Maeil Business News Korea.
1 min
November 24, 2025
Listen
Translate
Change font size