'Friendly fraud' expected to increase this weekend
Sunday Tribune
|November 30, 2025
FRAUD is expected to increase by 25% between Thanksgiving in the US, starting on Thursday to Cyber Monday tomorrow, according to an analysis of billions of transactions of global eCommerce businesses by ACI Worldwide.
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CONSUMERS have been warned about 'friendly fraud' risks when splurging on shopping during this period where retailers offer specials and discounts. | File
The digital payments software company in Nebraska that processes billions of transactions daily, equating to trillions of US dollars for customers in 94 countries.
"Friendly fraud' or “return fraud” occurs when legitimate customers dispute transactions post-purchase. Often mistaken for true fraud, these disputes are a growing industry challenge and cost retailers $103 billion (about R1.8trillion) last year alone, according to a recent industry report .
This story is from the November 30, 2025 edition of Sunday Tribune.
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