Try GOLD - Free
Council chiefs reveal progress of AI adviser
Paisley Daily Express
|June 12, 2025
Renfrewshire Council continues to “monitor” the performance of its digital adviser Millie and “make regular changes” to boost its overall effectiveness.
The local authority became the first in Scotland to introduce artificial intelligence (AI) powered technology to its customer contact centre in November.
But the system, which the council previously admitted is “learning”, has frustrated some residents and elected members who have grown irritated with its quirks.
An update has been provided on its progress and will be considered at a meeting of the finance, resources and customer services policy board today.
In April, Millie received a total of 27,427 calls, with 19,199 (70 per cent) transferred to a member of staff and 8,228 (30 per cent) provided a response at the first hurdle.
This story is from the June 12, 2025 edition of Paisley Daily Express.
Subscribe to Magzter GOLD to access thousands of curated premium stories, and 10,000+ magazines and newspapers.
Already a subscriber? Sign In
MORE STORIES FROM Paisley Daily Express
Paisley Daily Express
Dame Sarah is named as Archbishop
THE first woman to be named Archbishop of Canterbury has told of her joy in making history as she paid tribute to those who paved the way for the moment.
2 mins
October 04, 2025
Paisley Daily Express
Communities must unite over attack
Across our communities, we will have been shocked by the terrible attack that happened outside a synagogue in Manchester on Thursday.
2 mins
October 04, 2025
Paisley Daily Express
Ryder Cup abuse 'crossed line'
GOLF PGA of America chief executive Derek Sprague says abuse directed at Rory Mcllroy and the European team at the Ryder Cup “crossed the line\".
1 min
October 04, 2025
Paisley Daily Express
Novak wins on return to action
TENNIS NOVAK DJOKOVIC returned to action with a straight-sets victory over Marin Cilic in the second round of the Shanghai Open.
1 min
October 04, 2025
Paisley Daily Express
Lando: It's almost impossible to be like Max
Lando Norris has claimed it is “almost impossible” to be as good as Max Verstappen because he is playing catch-up to a driver who was born into Formula One.
1 mins
October 04, 2025
Paisley Daily Express
Smith delighted to contribute in rout
LINSEY SMITH was thrilled to play a starring role in England's dominant 10-wicket win over South Africa.
2 mins
October 04, 2025
Paisley Daily Express
Freckleton channelling the inner gaffer!
Miguel Freckleton took a YouTube crash course to learn about gaffer Ian Holloway.
1 min
October 04, 2025
Paisley Daily Express
Renault cyber attack warning
RENAULT and its sister brand Dacia have warned UK customers to be vigilant after hackers stole personal information in a cyber attack on one of the carmaker's third-party data providers.
1 min
October 04, 2025
Paisley Daily Express
IT COULD ALL GO WRONG... THAT DRIVES US
Robbo on epicstart
1 mins
October 04, 2025
Paisley Daily Express
Praise for Barrhead Housing Association
Barrhead Housing Association's (BHA) determination to support tenants and deliver new homes has been praised by Tom Arthur MSP.
1 min
October 04, 2025
Listen
Translate
Change font size