How Will 'Agentic AI' Change Our Workplace?

Agentic AI systems can take their own decisions. Many of us should be worried

- Leslie D'Monte

Artificial intelligence, or AI, won't take away your job. But someone using AI tools might. Most people typically relate the 'someone' in this oft-repeated maxim to a human. But would the maxim still apply if that someone turns out to be an AI agent capable of making independent, human-like decisions in coding, writing, driving, or even launching a new business?

Here's a case in point. Many clients of Northwest Registered Agent LLC, a company that provides compliance filing and other business services, have been using an AI-powered agent, AI-RAH, for the past two years. This AI agent handles tasks such as forming limited liability companies (LLCs), corporations, and non-profits. It manages document categorization, scanning, annual report deadline notifications, and even resolves minor stakeholder disputes without human intervention.

Late November, US-based software company OtoCo Inc. announced on X that one of its AI agents had independently decided to create an LLC in Delaware. According to OtoCo, such LLCs can provide legal protection for companies engaging in activities like deploying code, operating Tesla robo-taxis, or performing household tasks.

Closer to home, Deepinder Goyal, founder and CEO of Zomato (now Eternal), released a homegrown AI agent called Nugget for businesses this month. According to a February post on X, Nugget was built over three years as an internal tool and powers more than 15 million support interactions per month for Zomato, Blinkit and Hyperpure. "We're now opening it up to businesses worldwide—90% of companies who've seen Nugget have signed up," Goyal said.