Spam Call Rules on Hold as CCPA Sees Progress

The CCPA's move comes a year after a stakeholders' meeting was held in March 2024, where punitive action was proposed against firms for violating privacy and breaching consumer rights.

- 

A committee comprising government officials from different ministries, regulators and voluntary consumer organizations was formed the same month, and three to four stakeholder meetings were conducted thereafter.

However, the CCPA will continue to address complaints registered on the national consumer helpline (NCH) regarding unwanted calls under its existing norms for unethical trade practices and consumer protection, the second person said.

Queries emailed to the consumer affairs ministry and Trai remained unanswered.