AI anxiety rising among managers as frontline roles evolve

As artificial intelligence (Al) tools become more deeply embedded in the workplace, a surprising new pattern is emerging: leaders and managers are now more anxious about Al than their frontline teams.According to BCG global survey of over 10,000 employees across industries, 41% of respondents fear losing their jobs to Al. But contrary to past trends, it's not frontline workers leading that fear, but their bosses.Once seen as the decision-makers and overseers, many managers now find themselves questioning their own relevance. As frontline employees adopt Al tools that help them make faster, more informed decisions, traditional managerial roles are shifting.

- GNS News Agency, july 3

“Frontline workers have become managers as a result of the Al tools they operate,” said Vinciane Beauchene, BCG's partner who leads the consultancy’s talent and skills practice. “Now managers are asking: whatis their role as a manager?” The fear of obsolescence is particularly acute in regions with the highest GenAl usage, which includes India, Spain and Middle East. This suggests that increased

exposure to Al may be amplifying concerns about its impact.Even as momentum around Al in the workplace is building, critical gaps remain, especially around adoption, training workers, and workforce readiness, the report noted.