How Tech Is Leading the Way to 'Smart' Hospitality Education

In today's fast-paced world, particularly in the hospitality industry, the concept of the 'smart hotel' has evolved from a futuristic vision into a present-day reality.

- Susana Garrido

In fact, given the rapid pace of technological advancement, today's smart hotels may soon become outdated. This acceleration is forcing hospitality businesses to push further and faster to implement technologies to enhance their guests' experiences. Additionally, technology has democratized business operations, increasing competition and requiring hotels to evolve by optimizing operations and promoting sustainability.

In this article, we explore the latest advancements in smart hotel technology, guests' trends and recent case studies that exemplify these innovations and how hotels are satisfying new guests' needs.

A smart hotel integrates cutting-edge technologies. This concept is not new, but it has been redefined in the past couple of years. Elements such as the Internet of Things (IoT) and mobile applications to create a seamless and personalized environment for guests were the priorities years ago, but now AI is at the top of the list. The concept of smart hotels now includes automated room controls, AI-driven concierge services, keyless entry systems, and robust data analytics to anticipate and meet guest preferences. These technologies not only elevate the guest experience but also enhance operational efficiency and sustainability. Smart hotels must constantly evolve to become 'smarter' each day.