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The trust constraint

Financial Express Pune

|

May 28, 2025

Consistency is the new charisma

- Vivek Pradeep Rana

As generative AI and algorithmic systems reshape how information is produced, distributed, and consumed, a foundational business asset is quietly being redefined: trust. No longer built through repetition or visibility alone, trust is now earned—and lost—based on a company's ability to behave consistently and transparently.

For business leaders, this is not a communications challenge. It is a systems challenge. AI can generate infinite impressions, simulate influence, and mimic human connection at scale. But it cannot fake follow-through or manufacture coherence between a company's message and its behaviour. In this new operating environment, trust is becoming a hard constraint—priced into investment models, factored into recommendation engines, and embedded into stakeholder decision-making.

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