Navigating AI landscape in organisations: Change management

AI has largely become a buzzword but do people understand what it is and what its impact is? AI is basically about the simulation of human intelligence in machines programmed to think, learn, and solve problems like human beings.

- By Kumarini Seneviratne

The most commonly used AI models in the workplace are generative AI models. Generative AI models are AI systems designed to create new content such as text, images, music, codes, and videos. This content is generated through patterns learned from training data and deep machine learning.

The most popular applications of generative AI include chatbots and virtual assistants. Large language models (LLMs) are advanced AI models that help to power chatbots. Other uses of LLMs include text summarisation, content generation, and code writing. AI transformation refers to the adoption of AI technologies by organisations or industries in their operations. This will involve revisiting business models, processes, and customer experiences by using AI technologies to automate repetitive tasks, enhance decision-making, and improve the overall efficiency of the organisation. Some popular examples of AI transformation in organisations include self-driving cars by Tesla and Amazon’s Alexa.

Tesla’s AI-driven cars use deep learning to process real data captured from cameras and sensors. These vehicles drive autonomously and learn from millions of miles of driving data. Through Alexa’s AI initiative, research has shown that the vehicle accident rate has drastically reduced in the United States. Amazon Alexa has become a household name across the world owing to its versatility and convenience. This smart voice assistant has transformed how users interact with different devices and perform tasks such as playing music and shopping, etc. with absolute convenience and ease.

Adoption of strategies by organisational leaders to make the transition to AI smoother and more acceptable