Strike up the broadband... it's bliss

HE'S back to where he was six weeks ago and for a home worker, floundering in a broadband disconnection wilderness, that turnaround is utter bliss.

- By MAISHA FROST

Crusader worked with Oliver Clark to get him back on line after he sent us a despairing email about his difficulties.

A Sky customer, it was his understanding that a damaged underground cable was the cause of his connection collapsing, a fault both Sky and network provider Openreach were aware of soon after it happened.

"Multiple fix dates have been promised, but they have come and gone. I've spent hours chasing updates but am none the wiser, my work has been really disrupted," Oliver explained.

While Oliver paid out to increase his data allowance on his own mobile hotspot, it wasn't enough and lacked the convenience of his broadband connection.