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Desperate couple skating on thin Isa
Daily Express
|December 02, 2025
WHEN one Isa account seemed to have “disappeared” and funds from another “locked”, a couple's anxiety levels soared as they tried to track down their savings worth £42,000.
MISSING MONEY: A couple's feared their Isas' savings were far beyond reach
Desperate for help, Ellen and Daniel Shaw contacted Crusader recounting a complex saga. This included transfers, missing instructions, changes of mind, cancellations and two companies — Nationwide and Hargreaves Lansdown — where the couple had accounts.
Choice rightly enables consumers the freedom to get best value, but processes can take longer these days and those with multiple elements can be prey to more confusion, which is what happened here.
This story is from the December 02, 2025 edition of Daily Express.
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