Care provider is given damning inspection report

CQC REPORT SAYS THAT 'REGULAR STAFF MADE PEOPLE FEEL UNSAFE'

- By HARRISON GALLIVEN Local democracy reporter

A CROYDON care provider has been placed in special measures after a damning inspection found care was often unsafe and poorly managed.

In one instance, people relying on time-sensitive medication were left waiting, or missed entirely, due to late or absent care visits.

Classique Care Services (CCS) Limited, previously rated “good” by the Care Quality Commission (CQC), has now been downgraded to “inadequate” following a February inspection. The review was prompted by concerns raised by the local authority about the standard of care being delivered.

At the time of the inspection, CCS was supporting 138 people in their own homes, with 125 receiving care regulated by the CQC. Inspectors found widespread failings, including care visits that were missed, delayed or significantly shortened.

The report highlighted a lack of continuity, with unfamiliar carers often turning up without notice.

Although the service was previously praised for having enough staff, recent inspections found a lack of trained and experienced carers, leaving many unsure who would turn up to support them.